Refund policy
Return & Refund Policy
At Whistles and Whistles, we want you to love your purchase. Please read our return policy carefully before placing your order.
No Exchanges
If your item arrived damaged, defective or incorrect, please email info@whistlesandwhistles.com with your order number and clear photos so we can investigate and help.
No Returns Eligibility
Non-Returnable Items
Note: Promotional pricing and advertised discounts are not considered "final sale" unless specifically marked.
International Shipping & Returns
Our products ship directly from different suppliers and fulfillment partners. Shipping origins vary by item.
Important Notes:
- Return shipping costs for international returns can be significant
- For defective or damaged items, please contact us first at info@whistlesandwhistles.com—we may offer a replacement, partial refund, or other solution to avoid costly international return shipping
- For items under $30, we may offer a refund without requiring physical return to avoid excessive shipping costs
- We're committed to making things right while being mindful of shipping expenses for both you and our business
How to Request a Return
- Email us at info@whistlesandwhistles.com
- Include your order number and reason for return
- Attach photos of the item if it's defective or damaged
- We will review your request and provide return instructions if approved
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- We are not responsible for items lost in return transit
- Return address will be provided upon approval
Refunds
- Refunds are processed within 5-7 business days if need be
- Original shipping costs are non-refundable
Defective or Damaged Items
If you receive a defective or damaged item:
- Report defects within 2 days of delivery for fastest resolution at info@whistlesandwhistles.com
- Returns for defective items accepted within 14 days
- Provide photos of the damage
- We will arrange for a replacement or refund
Wrong Address or Refused Packages
- We cannot change orders after they are placed
- Packages returned due to incorrect address or refusal will be refunded as store credit minus shipping costs
- Please ensure your shipping address is correct before completing your order
Questions?
Contact us at info@whistlesandwhistles.com and we'll be happy to help.