Shipping policy

 

Shipping Policy

We source our collection from different suppliers and fulfillment partners, and orders ship directly from those locations. Processing and delivery times vary by item. If you order several products, they may arrive separately and on different days. Tracking details will be shared as they become available.

Processing Time Processing times vary by product and fulfillment partner. Made-to-order products require production time before shipping. Processing may take longer during peak seasons and promotional periods.

Shipping Time

  • Delivery times vary by product, shipping service and destination. Shipping transit time is separate from processing and production time.
  • Available shipping services and any delivery estimates are shown at checkout.

Please allow additional time for customs clearance for international orders.

Shipping Costs

  • Shipping charges are shown at checkout and depend on the items ordered, their shipping profiles, the shipping service and your delivery address
  • Free shipping is available on orders of CA$100 or more to destinations where we offer shipping.
  • Expedited shipping options may be available at an additional cost

Shipping Locations We ship to the United States, Canada and selected international destinations. Availability varies by product and is confirmed at checkout. If shipping is unavailable for your delivery address, we cannot ship that order to your location.

Order Tracking Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided.

Please note: Tracking updates may take 2-3 days to appear in the system.

Shipping Carriers We work with reliable shipping carriers including USPS, DHL, and other international carriers to ensure your order arrives safely.

Delivery Issues

  • Lost Packages: If your tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office. Contact us at info@whistlesandwhistles.com if you still cannot locate your package.
  • Damaged Packages: If your package arrives damaged, please contact us within 2 days with photos at info@whistlesandwhistles.com.
  • Wrong Address: We cannot change the shipping address after an order is placed. Please ensure your address is correct before completing your purchase. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Customs and Duties For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in our shipping costs and are the responsibility of the recipient.

Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failed delivery attempts, we will issue store credit minus the original shipping cost. We do not automatically reship returned packages.

Questions? If you have questions about shipping, please contact us at info@whistlesandwhistles.com.