Shipping policy

 

Shipping Policy

Processing Time Orders are processed within 2-5 business days after payment is confirmed. Please note that processing times may be longer during peak seasons and promotional periods.

Shipping Time

  • Standard Shipping: 10-20 business days
  • Expedited Shipping: 7-12 business days (if available)

Please allow additional time for customs clearance for international orders.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order weight
  • Free shipping is available on orders over [$150] to select countries outside of North America.
  • Expedited shipping options may be available at an additional cost

Shipping Locations We currently ship to the United States, Canada, and [other countries you ship to]. If your country is not listed at checkout, we are unable to ship to your location at this time.

Order Tracking Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided.

Please note: Tracking updates may take 2-3 days to appear in the system.

Shipping Carriers We work with reliable shipping carriers including USPS, DHL, and other international carriers to ensure your order arrives safely.

Delivery Issues

  • Lost Packages: If your tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office. Contact us at info@whistlesandwhistles.com if you still cannot locate your package.
  • Damaged Packages: If your package arrives damaged, please contact us within 2 days with photos at info@whistlesandwhistles.com.
  • Wrong Address: We cannot change the shipping address after an order is placed. Please ensure your address is correct before completing your purchase. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Customs and Duties For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in our shipping costs and are the responsibility of the recipient.

Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failed delivery attempts, we will issue store credit minus the original shipping cost. We do not automatically reship returned packages.

Questions? If you have questions about shipping, please contact us at info@whistlesandwhistles.com.